Privacy Policy

Last updated: [Date]

This Privacy Policy describes how [Company Name] (“we”, “us”, or “our”) collects, uses, and shares information about you when you use our website stonehousehotel.co.uk (the “Site”) and any related services (collectively, the “Services”).

1. Information We Collect

1.1 Information You Provide to Us

We may collect information that you voluntarily provide, including:

• Contact details (such as name, email address, phone number);
• Account details (such as username and password);
• Billing and payment information (if you purchase products or services);
• Any other information you choose to provide when you contact us.

1.2 Information Collected Automatically

When you use our Services, we may automatically collect:

• Log data (IP address, browser type and settings, device information, date and time of access, pages viewed);
• Usage data (how you interact with the Site, clicks, pages visited, time spent);
• Approximate location data based on your IP address.

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to operate and improve our Services. Cookies are small data files stored on your device. You can control cookies through your browser settings, but disabling cookies may affect the functionality of the Site.

2. How We Use Your Information

We may use the information we collect for the following purposes:

• To provide, operate, and maintain the Services;
• To create and manage your account;
• To process and complete transactions and send related information;
• To communicate with you, including responding to your comments or inquiries;
• To send you technical notices, updates, security alerts, and support messages;
• To personalize and improve the Services and user experience;
• To analyze usage and trends to improve our Services;
• To protect the security and integrity of our Services;
• To comply with legal obligations.

3. Legal Bases for Processing (EEA/UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data under one or more of the following legal bases:

• Your consent;
• Performance of a contract with you;
• Compliance with a legal obligation;
• Our legitimate interests, such as improving our Services and ensuring security.

4. How We Share Your Information

We may share your information with:

• Service providers: Third-party vendors who perform services on our behalf
  (such as hosting, analytics, payment processing, customer support).
• Business transfers: In connection with a merger, sale of company assets,
  financing, or acquisition of all or a portion of our business.
• Legal requirements: When required to do so by law or in response to valid requests
  by public authorities.

We do not sell your personal information as that term may be defined under applicable law.

5. International Transfers

Your information may be transferred to and processed in countries other than your own, which may have different data protection laws. Where required, we take appropriate safeguards to protect your information in accordance with this Privacy Policy.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you;
• The right to request correction of inaccurate or incomplete information;
• The right to request deletion of your information in certain circumstances;
• The right to object to or restrict certain processing;
• The right to data portability in certain circumstances;
• The right to withdraw consent where we rely on your consent to process your data.

To exercise any of these rights, please contact us using the details in the Contact Us section below. We may request proof of identity before responding to such requests.

8. Children’s Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us and we will take steps to delete such information.

9. Security

We use reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically for any changes.
Your continued use of the Services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Stone House Hotel Limited
Stone House Hotel
Sedbusk
Hawes
North Yorkshire
DL8 3PT